Business Process Re-engineering (BPR)

Our Commitment to Change, Grow, and Deliver!

The Government of Federal Democratic Republic of Ethiopia has embarked on a country-wide reform aimed at bringing effectiveness and efficiency in the execution of business practices to achieve dramatic improvement in critical and contemporary measures of performance such as cost, quality, service and speed. Through this newly designed Business Process Re-engineering (BPR), the Government intends to implement clear policies, strategies and programmes liberating Ethiopia from the existing backward socio-economic condition and attain a middle income country position.

In line with this, the Federal Ministry of Health (FMoH) and its agencies have made strong commitment to re-design work process and fully decentralise the health care services, health professionals, health facilities as well as health related product regulatory systems. Such decentralised system will presumably create stronger administrative structures, boost customer satisfaction, and assist flow of information and resources. Increased efficiencies and stronger organisational structures being put in place through the ongoing effort system would also enable the health sector to effectively carry out its mandates.

BPR Principles

· Organise the Ministry around outcome instead of function and departments

· Provide a single point of contact per process for customers and suppliers

· Ensure information flow from low-level to the top-level

· Capture and disseminate wide range of information

· Substitute parallel processes by sequential process

· Maintain a continuous flow of sequential processes

· Identify and eliminate redundant or non-value adding steps

· Use triage instead of ‘ one-size-fits-all’ strategy

Expected Outcomes

The Ministry of Health seeks to achieve the following goals through its health-sector reform:

· Communities equipped with basic skills and knowledge so that they are able to manage a healthy lifestyle

· Communities ready to respond and mitigate emergency health hazards

· Competitive research finding that solve health problems and technology transfer

· Sustainable and accessible health insurance for equitable health services

· Quality and affordable pharmaceutical supplies

· Community safeguarded from sub-standard and risky health and health-related services and products

Cognisant of these principles and goals, the FMoH has made extensive analysis of the current work activities, health care practices and the overall organisational structure in an attempt to identify its strengths, weaknesses, opportunities, and threats. Consequently, various departmental functions have been merged and/or categorised to eight core and four support processes.

Core Processes

· Health care delivery

· Policy, planning, and monitoring and evaluation

· Health infrastructure expansion and rehabilitation

· Financial resource mobilisation and health insurance

· Research and technology transfer

· Public health emergency management

· Pharmaceutical fund and supply management

· Health and health related regulatory services

Support Processes

· Finance and procurement

· Legal services

· Audit services

· General services

· Civil services