Institutional Reform Executive Office

Vision

To create healthy, productive prosperous community

Mission

Strengthen the provision of health service quality through effective implementation of health reform tools and Good Governance principles that will enhance alignment and effective customer relationship management to improve the health service delivery.

Objective

To improve change and communication management
To improve the effectiveness of the organization through implementing Citizen charter standards
To enhance projects management through implementing Alliance for Health service improvement
To improve Resource Utilization and accountability trough implementing Good Governance Principles (GG Packages, CSC and MAPS).
To improve customer relationship Management through compliant handling
Strengthen the service improvement counsel

Roles and Responsibility

Design and implement standardize management system trough developing Sectoral reform policy, strategy, roadmap, guidelines, and manuals
Conduct and follow Good Governance Index(GGI) of the Hospital
Monitor the Good Governance Index(GGI) institutionalization
Enhance Community Score Card implementation on primary health care institutions
Design and implement project quality improvement program on Reform and Good Governance
Adapt Develop and implement proven change management strategic tools for the sector
Strengthening supervision on reform and Good Governance project management
Strengthening and encourage customer to give feedbacks and handling compliant of the customer
Design and propose capacity development trainings
Encourage involvement of directorates, regions and health institutions on reform and GG.
Encourage standard improvement on citizen charter implementation
Coordinate and Strengthen service improvement counsel on sectoral health quality improvement
Work and collaborate with relevant stakeholders
Lead/coordinate and follow different forum on Alliance for service Improvement(ASI)